Privacy Policy

Last updated: 24 Sep 2026

This policy explains what Trixy.App collects, why, and what you can ask us to do about it.

1. What we collect

• Account: name, email, phone, a hashed password, and your business details.
• Your customers (the ones your business adds): names, contact details, delivery addresses, purchase history.
• Operational: products, inventory, sales, payments, WhatsApp messages.
• Technical: IP address, browser, date and time of access — ordinary server logs.

2. How we use it

• To run and deliver the service you signed up for.
• To process payments and issue invoices.
• To reach you about your account, support and security updates.
• To improve the platform using aggregate figures, which do not identify anyone.
• To meet legal and tax obligations.

3. Who else sees it

We do not sell your data. We share it only where the service requires it:

• PayPal — processes subscription payments.
• The WhatsApp provider — delivers WhatsApp messages.
• ZeptoMail / SMTP — delivers transactional email.
• DigitalOcean — hosts the servers and the database.
• Authorities — only where a court order requires it.

4. Security

We force HTTPS, hash passwords with bcrypt, fingerprint sessions, separate every business's data in the database, and keep an audit trail of administrative actions. No system is impossible to breach, so please use a strong password you do not use anywhere else.

5. Your rights

• Access: see what we hold about you.
• Correction: fix anything that is wrong.
• Deletion: ask us to delete your account and its data, subject to the accounting records we are legally required to keep.
• Portability: export your data as CSV or JSON.
• Cancellation: end your subscription at any time from the platform.

6. Cookies

We use one essential cookie to keep you signed in (TRIXY_APP, HttpOnly, SameSite=Strict). We do not use advertising or tracking cookies.

7. Your customers' data

As the owner of a business, you are responsible for the customer data you put into the platform. Trixy.App acts as the processor. Make sure you have your customers' consent to store and use their information.

8. Changes to this policy

If we make a significant change, we will email the account owner at least 30 days beforehand.

9. Contact

For questions, or to exercise any of the rights above: soporte@trixy.app.